When the chat went down just a few minutes ago, I was making some changes to the backend. I have identified the issue of when the chat appears "down" periodically throughout the day. Unfortunately, in order to fix it I will have to take the chat offline. I will be scheduling a time to do so after the holiday weekend. In the mean time, if the chat appears offline it is because the database is consuming a lot of resources and I'd suggest to try again in a few minutes.
Re: Chat Downtime
well...chat would not load...so waited a few mins, tried again
and then again
After trying for about an hour and a half, I best leave it.